Returns and cancellations are accepted if the following conditions are met:

• Contact us within 3 days of delivery

• Ship items back within 7 days of delivery

• Request a cancellation within 2 hours of purchase

If there is a problem with the order that you have received, please contact me via email. My descriptions and photos are as accurate as I can get them with my camera and lighting, there may be a slight color difference in what you receive as opposed to the picture due to lighting. Please take your time when reading my descriptions and before ordering, if you are unsure about anything, please message with any questions you may have before placing the order.  I try to give accurate descriptions and do not want you to be disappointed when you receive your product. I'm happy to answer any inquiries prior to your purchase, communication is key for a happy purchase for both the of us. If an item arrives damaged, please let me know as soon as possible.

Conditions of return:

PLEASE DO NOT SEND THE ITEM BACK BEFORE CONTACTING ME.  The item MUST be shipped back to me in the original package, using the same shipping method by which it was shipped to you. You will need to provide me with the Tracking Number of the package once you have shipped it. Once I receive the item, I will make an exchange, repair, or refund.

Buyers are responsible for the cost of shipping charges for the return. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

To start a return, contact us at HickoryRiverDesigns@gmail.com. If your return is accepted, we'll give you instructions on how and where to send your package. We will notify you once we’ve received and inspected your return, and you’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Damaged and Missing Items:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you never received your order, please contact us at HickoryRiverDesigns@gmail.com or reach out to your shipping carrier so that the package can be found. If your order is still missing after taking these steps, please let us know so a refund can be issued.

This policy was last modified on 10.04.2024